Return, Exchange, Shipping & Refund Policy
Effective Date: June 16, 2026
At Centro Legal Works Inc. (“Centro”, “we”, “our”, or “us”), we are committed to providing accurate, timely, and professional services. Due to the nature of our products and services, certain items are not eligible for return or refund. Please review the following policy carefully before placing an order.
Information Products and Search Reports
Centro provides corporate, registry, due diligence, litigation, PPSA, business name, and other information-based reports and services. These products are created, ordered, obtained, or compiled specifically for each customer.
No Returns or Refunds
All information-based products, reports, searches, registrations, filings, certificates, copies, and document retrieval services are final sale and are not eligible for return, exchange, refund, or cancellation once processing has commenced or the report has been delivered.
This includes, but is not limited to:
- Corporate Profile Reports
- Certificates of Status
- Articles and corporate document copies
- Business name and partnership reports
- Due diligence searches
- Litigation searches
- PPSA and personal property searches
- Bankruptcy and insolvency searches
- NUANS reports
- Corporate filings and registrations
- Apostille and document authentication services
- Any customized research, retrieval, or registry service
Corrections and Replacements
If an error is identified that is directly attributable to Centro, we will review the matter promptly and, where appropriate, provide a corrected report, replacement document, or re-perform the service at no additional charge.
Examples may include:
- Retrieval of an incorrect document due to our error
- Processing of an order contrary to the information provided by the customer
- Administrative errors made by Centro staff
Corrections or replacements are the sole remedy available for errors caused by Centro.
Centro is not responsible for inaccuracies, omissions, delays, or errors originating from government registries, courts, third-party databases, public records, or information supplied by the customer.
Customer Order Accuracy
Customers are responsible for ensuring that all names, corporation numbers, registration numbers, court file numbers, and other information provided to Centro are complete and accurate.
Orders submitted with incorrect or incomplete information may result in additional charges, delays, or the need to place a new order.
No refunds will be issued where incorrect information was supplied by the customer.
Corporate Supplies and Physical Products
All sales of corporate supplies, minute books, seals, stock certificates, and other physical products are final.
No Returns
Centro does not accept returns of corporate supplies or customized products.
Damaged or Defective Products
If a physical product arrives damaged, defective, or materially different from what was ordered, customers must notify Centro within five (5) business days of delivery.
Where approved, Centro may, at its discretion:
- Replace the product;
- Repair the product; or
- Provide an appropriate credit.
Photographs of the damaged item and packaging may be required.
Shipping Policy
Processing Times
Processing times vary depending on the product or service ordered. Estimated turnaround times displayed on our website are estimates only and are not guaranteed unless expressly stated otherwise.
Delivery Methods
Physical products may be shipped using Canada Post, courier services, or other carriers selected by Centro.
Shipping charges, where applicable, will be disclosed at checkout.
Delivery Delays
Centro is not responsible for delays caused by:
- Couriers or postal services;
- Government offices or registries;
- Court systems;
- Customs processing;
- Weather events;
- Service interruptions beyond our reasonable control.
Order Cancellations
Orders for information products, searches, reports, filings, registrations, document retrievals, and other services may not be cancelled once processing has commenced.
If a cancellation request is received before processing begins, Centro may, at its sole discretion, approve the cancellation and issue a refund less any fees already incurred.
Limitation of Liability
Centro’s liability in connection with any product or service shall be limited to the amount paid for the applicable order.
Under no circumstances shall Centro be liable for indirect, consequential, incidental, special, or punitive damages, including loss of profits, business interruption, missed transactions, or missed deadlines arising from the use of any report, search result, document, or service.
Contact Us
Questions regarding this policy may be directed to:
Centro Legal Works Inc.
425 University Avenue, Suite 303
Toronto, Ontario M5G 1T6
Phone: 416-599-4040 or 1-877-239-6616
Email: [email protected]