Effective June 7th, 2021 all submissions to Global Affairs Authentication Services Section (JLAC) are to be dropped off and picked up during regular business hours at the Distribution Centre open Monday to Friday between 8:00 am and 4:00 pm. The standard processing time of 10 business days will now apply to all submissions.
We are told that the procedures and processing time remain subject to change based on operational, health, safety and security considerations and are contingent on the availability of resources and work volumes. JLAC (as will we) will do its best to keep everyone updated with any changes.
We strongly encourage clients to contact the manager of the Authentication Services Section at Global Affairs Canada to express your concerns. We are currently working with other service providers to have the processing time reduced as it is causing significant delays.